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General Product Warranty Terms

XGLab warrants the XGLab products and accessories against defects in materials and workmanship when used in accordance with XGLab’s recommendations, technical specifications and other published guidelines for a period of ONE (1) YEAR from the date of sales ("Warranty Period"). After this period aWarranty extension may be requested for each product.

This warranty does not apply to any non-XGLab branded hardware products or any software, even if packaged or sold with XGLab hardware.

Non-XGLab branded products may have the benefit of a manufacturer's warranty, which provides benefits in addition to consumer law rights - please check your product box and literature for details.

In the event a licensed software is part of the product for after sales issues customer may refer to the licensing agreement accompanying the software for details with respect to the use of software.

Service options may be limited if requesting service in a country that is not the country of purchase for the product. In the event that service is not available in such country, XGLab will notify of any additional charges for shipping and handling that may apply before rendering service.

This warranty does not apply:

  1. to consumable parts, that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
  2. to cosmetic damage, including but not limited to scratches, dents and broken plastic;
  3. to damage caused by use with another product;
  4. to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  5. to damage caused by operating the product outside the guidelines and/or the technical specifications;
  6. to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of XGLab;
  7. to an XGLab Product that has been modified to alter functionality or capability without the written permission of XGLab;
  8. to defects caused due to the normal aging of the Product; or
  9. if any serial number has been removed or defaced from the Product, or
  10. if the product is stolen or XGLab reasonably believes that the product is stolen based on information provided by law enforcement authorities.

Following warranty, your Product or a replacement product will be returned to you as your Product was configured when originally sold, subject to applicable updates. XGLab may install system software updates as part of warranty service that will prevent the Product from reverting to an earlier version of the system software.

Important: Opening the Product may cause damage that is not covered by this warranty.

WHAT WILL XGLab DO IN THE EVENT OF A WARRANTY CLAIM?

If you submit a valid claim under this warranty, XGLab will, at its option:

  1. repair the Product using new or previously used parts that are equivalent to new in performance and reliability, or
  2. replace the Product with a product that is at least functionally equivalent to the Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
  3. refund your purchase price in exchange for the return of your Product.

When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes XGLab's property.

A replacement part or product or a repaired Product assumes the remaining warranty of the original XGLab Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.


XGLab sponsor of ICOM CC 2017
XGLab is sponsor of ICOM CC 2017 taking place in Copenhagen (DK) on 4th-8th September 2017.


XGLab sponsor of EMSLIBS and CSI XL 2017
XGLab is sponsor of the joint conferences EMSLIBS and CSI XL 2017 taking place in Pisa (Italy) on 11th-16th June 2017.


Exhibition "The colors of prosperity: fruits from the old and the new world"
XGLab presents the exhibition "The colors of prosperity: fruits from the old and the new world", starting from April 20th, 2017, at Villa Farnesina in Rome.


XGLab sponsor of Technart 2017
XGLab is proud sponsor of Technart 2017 taking place in Bilbao (Spain) on 2nd-5th May 2017.


campaign Plan-International because-i-am-a-girl




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